Every business that succeeds grows, and as it grows their communication and information technology needs grow. Step by step a computer finds its way onto each desk in the office as each employee strives to stay at the leading edge of the business. Keeping these computers in touch with one another and properly maintained requires skilled desktop management.
The idea of using precious manpower slots to have professionals who focus largely on the set up and care taking of the information technology network would have seemed foolish only a decade ago. But technology has changed and now the internet is an integral part of business and one of its biggest threats. Keeping the system running smoothly and free of attacking programs designed by people with talent but an antisocial streak is a full time job. The advent of an internal electronic mail system alone can increase productivity dramatically, allowing employees to contact one another regardless of the time of day or geographic separation. A single mass email has the greatest probability of getting to a group of employees in the fastest possible way than any other. Once transmitted, each employee has the exact same information waiting to be retrieved at their convenience. Once initiated, email usually becomes almost a habit, with employees checking for information on a very regular basis.
Having a team of professionals dedicated to the job of nurturing the information systems network really can increase the productivity of employees and the company overall, boosting the bottom line despite the cost if installation and upkeep. The notion of dedicating a team to this process smells a little like inflated bureaucracy, but this increase in personnel has a demonstrable positive effect on profit.
The business and employees benefit from the ability to stay in touch with and service clients and accounts from anywhere without traveling, and when they do have to travel, they remain in contact with the home office for support and direction. The gain from the technology, however, can be lost without qualified personnel dedicated to keeping it running smoothly.
Most of us have computers at home, so a relative skill level in dealing with hardware and software is a common enough ability, but so too is the realization that sometimes these supposedly self installing programs do not exactly pan out. The software makers do their best, but there are simply too many possible installation configurations for them to anticipate all of them, and sometimes they cause conflicts. The time it takes to correct these conflicts can cost a lot of man hours, and if they occur at the wrong time, they could cost much more.
This method of maintaining the information system also helps preserve the integrity of this process, which is often sabotaged by well meaning and hard working employees who mean well. Invariably employees have experimented with a wide variety of programs on their home systems, and often grow quite fond of specific capabilities. In the attempt to either use the same productivity in the office or the desire to share their favorite program, they introduce these favorite programs to the work system.
One of the most common mistakes hardworking, dedicated employees make is bringing work home and then bringing it back, especially if they use their home computer to do the work at home. All the energy effort and money spent to keep the malicious software constantly attacking from the world wide web out of your system could be lost with a single thumb drive. Rarely do home systems have the same level of protection desktop management team installs on the business system, which means the overworking employee could be introducing harmful electrons from home.
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